- General Information
Please allow 2 to 3 days for your order to be processed after we have received your order. This allows us to process and ship your order and does not include shipping time. Shipping times depend on your choice of service and your location. In some circumstances, your order may be shipped directly from the vendor. In these cases, processing times may increase.
Please allow at least 1 to 5 business days for shipping on top of the time needed to process your order. If for some reason your order cannot be fulfilled, you will be notified. While we try and get every order out as fast as possible, we cannot guarantee that orders with expedited shipping (2 day, Next Day) will arrive in exactly 2 days. We will try our hardest to get your order to you as soon as possible. Most expedited (2 day, Next Day) orders placed before 10:00am MDT will be processed by the following business day. We will notify you if any problems arise with your order.
- Shipping Rates and Methods
We use a wide variety of shipping methods to get your order to you as quickly as possible. Shipping rates are calculated on the My Cart page. Our shipping prices are based on weight and destination. Please add the items you wish to purchase to your cart and use the shipping calculator to determine shipping prices.
- Oversized Items
Oversized items carry an additional handling fee of $15 per item. Items marked as oversized are indicated on their product page under additional details. We currently do not offer expedited (2-day or overnight) shipping on orders with oversized items.
- Canceled Orders
If an order is canceled and the product(s) have already left our warehouse or one of our vendor's warehouses, the customer is responsible for shipping costs to receive the order and to return the item(s) back to Scoreboard Sports. We are unable to reimburse any shipping costs unless the product is defective or we made an error filling your order.
- Alaska and Hawaii
At this time we cannot ship items to these destinations. We apologize for the inconvenience.
- Shipping Carriers
Scoreboard Sports offers standard ground shipping, next day and 2 day shipping. We will use a wide variety of carriers to get your order to you as soon as possible. Please note that our vendors use various shipping carriers and you may receive multiple shipments from different carriers. If your order ships from one of our vendors, it may be shipped using UPS, FedEx or USPS. We will email you with tracking information as soon as it becomes available.
- International Orders
We currently cannot ship outside the United States at this time. We apologize for the inconvenience.
- P.O. Boxes and APOs
We currently do not ship to customers with a P.O. Box or APO. Should you place an order with the shipping address as a P.O. Box or APO, we will notify you and try to get another address to ship to. Otherwise, we cannot complete the order. We apologize for the inconvenience.
- Tracking Orders
After an order has been placed, processed and invoiced, we ship your order. Typically it can take up to 1 to 2 business days to receive tracking information after the item has shipped. If your order has shipped from our warehouse you should receive tracking information in your shipment email. If your order has been shipped directly from the manufacturer, you will be notified as soon as we receive it from the manufacturer. Please note that if your order has shipped directly from the manufacturer it may take anywhere from 1 to 3 business days to receive tracking information for your order. If you need help tracking your order, feel free to contact us.