- General Information: Trouble Free Returns!
At Scoreboard Sports, you as the customer are our most important asset. We take great pride in providing the highest quality/best fitting products. Occasionally, you may have the need to return an item. If the need to return should arise, send it back to us within 90 days and we will promptly refund your money or exchange it for something else. Returns that occur prior to 90 days will not have a restocking fee.
- For questions regarding your order or Scoreboard Sports Return Policy call 877.407.3500
- Hours of Operation: Monday-Friday 8:00 am to 5:00 pm MST
- Exchanges processed prior to 90 days are subject to product availability.
- Refunds will be processed in the form of payment used on your original order. Please allow up to 14 business days for the credit to appear on your statement.
- For a full refund or exchange, the item must be returned in original condition. If sold as a set, it must be returned as a set.
- Any items that have been worn outside will show signs of wear and will no longer be in original condition and packaging, and cannot be returned.
- Please try everything on indoors.
- All packaging, boxes and accessories must be included in original condition. Do not use the shoe box as the shipping carton.
- Returned items may be subject to a 25% re-stocking fee at our discretion.
No re-stocking fee will apply when items are returned within 90 days. Please note that returns older than 90 days can only be refunded for store credit and may be subject to a 25% re-stocking fee.
- Product Return Form
Please download our Product Return Form to initiate the return process. Product Return Form PDF. To view the return form, you must download Adobe Acrobat Reader. Please fill it out completely, and send your items to the address below.
Please ship all returns to Scoreboard Sports. We are not liable for any returns that are sent to our secondary warehouses or vendors. You MUST send your return to the address below:
Scoreboard Sports - Returns
4752 California Ave
Building A Suite #800
Salt Lake City, UT 84104
- Our Mistake/Incorrect Shipment
Did we send you the wrong item? Wrong color, or size? No worries. Please notify us within 3 days of receiving your shipment so we can make things right. We will promptly ship out the correct item at no cost to you. We will also arrange for the incorrect item to be picked up at no cost, so you don't have to worry about anything. Please be aware that we cannot reimburse the price for the return shipping to us if we are not notified within 3 day of receiving your shipment.
- Returns Process
Ordered the wrong item? If you ordered the wrong size, color or simply aren't comfortable with your item, we will gladly accept returns or exchanges. Simply notify us within 3 days of receiving your shipment and ship your item(s) back to us and we will take care of the rest. Please be sure to fill out our product return form, located here: Product Return Form PDF. It is the customer's responsibility to pay for shipping the item(s) back to us, unless we made an error.
- Items That Cannot Be Returned
- Customized or decorated products are non-refundable and non-returnable for any reason.
- Gifts provided with purchase are not eligible for return or exchange.
- Undergarments and mouth-guards do not qualify for exchange or refund.
- Returned merchandise must be in store bought condition or will not be accepted by Scoreboard Sports.
- Closeout items cannot be exchanged or returned unless they are defective.
- We cannot accept COD's or packages marked "Bill Recipient." Please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit.